Legal
Refund and rescheduling policy
This policy applies to deposits and fees for financial auditing and related assurance engagements described on this site. It does not cover products or delivery models we do not offer.
Eligibility
Refunds relate to amounts paid under a signed engagement letter — typically the thirty percent deposit and subsequent progress invoices. Website enquiries alone create no payment obligation.
Timeframe
Written refund or cancellation requests should be sent to hello@cloudflowsecuritysys.digital as soon as you know fieldwork cannot proceed. We acknowledge requests within five business days.
Full or partial refunds
If you cancel before planning work begins and before we have incurred confirmation fees or travel bookings, the deposit is refundable in full minus a ¥40,000 administrative charge. If planning or fieldwork has started, we refund the unused portion of fees after deducting time already incurred at the rates in the engagement letter, plus non-recoverable third-party costs.
Non-refundable items
Bank confirmation charges already paid to institutions, courier costs for sealed documents, and non-refundable travel booked with your written approval are not refundable. Time already spent on planning, walkthroughs, or testing is billed and not refunded.
Work already started
Once fieldwork has begun — including inventory observation preparation meetings — fees for completed days are due. Any prepaid balance above that amount may be refunded or credited toward a rescheduled window within six months, at your choice.
Deposits
The standard deposit secures calendar space for your closing cycle. It is applied to the final invoice when the engagement completes.
Cancellation and rescheduling
You may request to move fieldwork dates once without additional administrative charge if at least fifteen business days’ notice is given and the new dates fall within the same fiscal closing season. Shorter notice may incur a rescheduling fee of ¥60,000 to cover team reallocation.
No-shows
If key client staff are unavailable on agreed fieldwork days without prior notice, those days are billable. We will attempt to rebook promptly; repeated no-shows may lead to withdrawal under the engagement letter.
Refund process and method
Approved refunds are returned by bank transfer to the account that paid the original invoice within twenty business days of approval. We do not issue cash refunds.
Purchased materials
We do not sell physical goods through this site. Working papers remain our professional records; copies provided to you under the engagement letter are not returnable merchandise.
Contact for refund requests
Include your engagement reference, entity name, and reason for the request. Write to hello@cloudflowsecuritysys.digital or call +81-8-349-8105. Postal correspondence may be sent to 691 Jerde Divide, 栄子市, 熊本県, Japan.